Webinar: Annual Footfall Review 2021

Springboard’s annual review looks back at the performance of retail throughout 2021, encompassing key trends in footfall, store sales, consumer confidence and online shopping as we emerged out of the pandemic. 

Diane Wehrle, Marketing & Insights Director, revisited key footfall insights and the many factors which impacted recovery across retail destinations including lockdowns, restrictions and the Omicron variant towards the end of the year. We were also joined by Richard Ryan, Centre Manager for Clifton Down Shopping Centre, and Peter Green, Global Insights from Boots UK who shared their insights on how 2021 fared for their retail destinations as well as their outlook for 2022.

About The Speakers

Diane Wehrle
Marketing & Insights Director. Springboard

Diane is regarded as one of the leading experts on retail and retail destinations, with unparalleled knowledge and expertise in understanding current and emerging retail issues and consumer trends. Diane is a regular commentator on the performance of retail for national broadcast and print media, appearing regularly on BBC, ITV, Sky News and CNBC and her opinion is often quoted in the UK’s national and regional press.

Diane has 30 years’ experience in retail, and is a founding director of Springboard which was established in 2002. Diane leads all of Springboard’s insights, and authors its regular commentaries, articles, reviews, and topical reports. She specialises in delivering intelligence and insights on both current retail performance and long term retail trends to retailers, hospitality occupiers, landlords, investors and place managers.

Peter Grant
Global Insights, Boots UK

Peter’s commercial experience spans over 30 years with 18 years spent in FMCG. He joined Boots UK three years ago as part of the Global Insights team, and recently moved over to the media team. From managing production lines to media budgets, some challenges still remain constant however the most recent one is undoubtedly the biggest one which the industry has faced since Peter stepped into the FMCG world.

Richard Ryan
Shopping Centre Manager, Clifton Down Shopping Centre

Richard’s experience managing shopping centres and retail in the South West spans over 10 years with his most recent role as Shopping Centre Manager for Clifton Down in Bristol. Working on behalf of Savills, who are the managing agent to the new owners of Clifton Down, Richard’s role involves working closely with the retail teams to support them as they emerge out of the pandemic. Clifton Down is a fully let shopping centre with a reliable mix of student and residential footfall.