Webinar: A deep dive into the performance of bricks and mortar retail
12 May 2021
Diane was joined by industry guests discussing trends they have seen and how they have adapted to maximise their business performance.
Based at The Bentall Centre in Kingston-upon-Thames, Claire draws on her established background in retail management to deliver both commercial insight and performance analysis in her role as Retail Liaison Manager. Welcoming 12 million annual visitors, and housing over 70 leading retail brands, The Bentall Centre has been the primary centre for retail, as chosen by Kingston shoppers for almost 30 years.
Claire shared insight into the key trends and drivers of commercial performance currently emerging in the centre following the reopening of retail.
Amman Boughan | Chief Financial Officer | Lights4Fun
Lights4Fun is one of the leading e-commerce retailers of decorative lighting, selling products into the UK, USA and Europe. Lights4Fun, like many online focused businesses during the past year, have seen a period of strong growth in both customer volumes and sales. The business has recently undergone investment as it seeks to continue its growth globally. Amman has held various senior finance and commercial roles with digital and data driven businesses across a number of sectors and will discuss the online trends experienced during the pandemic and since reopening.
Karen Archer | Chief Executive Officer | Rutland Cycling
Rutland Cycling, established in 1981, is a family business with 14 stores and an industry-leading website. Rutland’s stores feature dedicated Electric Bike Centres and offer a wide range of products and services to all types of cyclists. Voted Best Omnichannel Retailer (BikeBiz in 2020), Best Independent Cycling Retailer (BikeBiz 2013, 2011 & 2010), as well as Best Independent Cycling Retailer (Total Women’s Cycling 2014), Rutland Cycling has been one of the success stories of the pandemic. With over 30 years of experience in retail Karen is passionate about the importance of excellent customer service and places this at the heart of the company’s strategic direction. Karen offered an insight into the trends seen both online and in their bricks and mortar stores.