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Milton Keynes

Libra House, Sunrise Parkway
Milton Keynes, Buckinghamshire
MK14 6PH

+44 845 359 2835

Directions

Boston

60 State Street
Suite 700, Boston
MA 02109

+1 646 453 7675

Directions

San Diego

2869 Historic Decatur Road
San Diego
CA 92106

+1 646 453 7675

Directions

Browse topics

  • Latest Analyser Updates
  • How To Guide
  • Frequently Asked Questions
    • Perform
    • Analyser
    • Report Library
    • Live Counting
    • Admin

      How do I update my contact details?

      If any of your contact details have changed, such as an email address or phone number please email:

      Perform Client: dailysalestracker@spring-board.info

      Footfall / Ped Counting: reports@spring-board.info

       

      When will my password expire?

      For security purposes your Springboard Analyser password requires updating every 30 days. When you log in to the system a new password box will be provided.

       

      What do I do if I have lost my Analyser password?

      You can follow the ‘Forgotten Password’ link on the login page.

       

      What calendar does Springboard follow?

      Springboard’s calendar follows the British Retail Consortium (BRC) calendar, which creates full weeks of either Sunday to Saturday or Monday to Sunday and each month contains full weeks. These fall into a monthly pattern of 4 weeks, 4 weeks, 5 weeks. Click here to view the calendar.

       

      How do I add in events that may affect visitor numbers or sales?

      Navigate to the ‘ANALYSER’ tab and click on ‘CALENDAR’ at the top of the screen. Click on a date, select the event type, the event site, the start date, the end date and enter any additional comments for the event.

       

      How do I print off our figures?

       Use the data export tab to download your figures either to pdf or excel. Not only can you print off sales and footfall data but you can also print from the ‘EVENT COMPARE’ page.

       

      How do I submit a Turnover Certificate?

       Retailers who are unable to provide daily sales data but are lease obliged or able to only provide turnover certificates can have data inputted via the turnover screen, found on the ‘PERFORM’ tab. Click the dropdown menu under ‘VIEW’ and select ‘T/O’ which will display all the centres that you have access to. Select the desired centre and complete the fields, just make sure to click the orange ‘UPDATE’ button when you’ve finished.

       

      When inputting my sales figures the box turns pink and I can’t continue. What do I do?

      If the sales box turns pink it is an indication that your figures have fallen out of our tolerance guidelines. All it means is the figures need to be double-checked and a description needs to be written in the comment box below. You will then be able to submit the sales figures.

       

      How do I add in Centre News?

      The ‘ADMIN’ tab allows you to enter any centre news, which appear in the retailer reports for Perform clients. Click on the ‘CENTRE NEWS’ button at the top right of the screen and click ‘CREATE’ next to the centre name, input the news into the text box and click ‘SAVE’. Once you have saved, you are still able to edit any comments inputted by clicking edit. If you wish to use the comments from the previous week you can click on ‘Copy Previous’, which automatically copies last week’s comments.  You are also able to preview the centre news to check how retailers will see it.

       

      How do I update my weekly centre question?

      Navigate to the ‘ADMIN’ tab and click on the ‘QUESTIONS’ button to update your weekly centre question for Perform clients.  The space in the column, next to the centre name, is for you to type in your weekly question. Just ensure that you click ‘UPDATE’ when you’re finished. You can also add retailer questions to be asked in future weeks by selecting a week on the drop down calendar. Follow the same steps as above to save future questions.

       

      How do I make suggestions?

      Although we try, we may not think of everything so if you have an idea for development, simply let us know by clicking on the ‘SUGGESTIONS’ tab and filling in the required fields.

       

       What if I need further help?

      We can be contacted by phone (9am-5pm GMT on +44 845 359 2835) and account managers are always available 24/7 for any help that is needed. You are also always welcome to use our helpdesk facility which is managed 24/7 helpdesk@spring-board.info

       

      Where does the weather come from?

      The data on a location’s weather is provided straight from Accu Weather. This is automatically fed into our systems and is based on each reports specific location.

  • Legend

Admin

How do I update my contact details?

If any of your contact details have changed, such as an email address or phone number please email:

Perform Client: dailysalestracker@spring-board.info

Footfall / Ped Counting: reports@spring-board.info

 

When will my password expire?

For security purposes your Springboard Analyser password requires updating every 30 days. When you log in to the system a new password box will be provided.

 

What do I do if I have lost my Analyser password?

You can follow the ‘Forgotten Password’ link on the login page.

 

What calendar does Springboard follow?

Springboard’s calendar follows the British Retail Consortium (BRC) calendar, which creates full weeks of either Sunday to Saturday or Monday to Sunday and each month contains full weeks. These fall into a monthly pattern of 4 weeks, 4 weeks, 5 weeks. Click here to view the calendar.

 

How do I add in events that may affect visitor numbers or sales?

Navigate to the ‘ANALYSER’ tab and click on ‘CALENDAR’ at the top of the screen. Click on a date, select the event type, the event site, the start date, the end date and enter any additional comments for the event.

 

How do I print off our figures?

 Use the data export tab to download your figures either to pdf or excel. Not only can you print off sales and footfall data but you can also print from the ‘EVENT COMPARE’ page.

 

How do I submit a Turnover Certificate?

 Retailers who are unable to provide daily sales data but are lease obliged or able to only provide turnover certificates can have data inputted via the turnover screen, found on the ‘PERFORM’ tab. Click the dropdown menu under ‘VIEW’ and select ‘T/O’ which will display all the centres that you have access to. Select the desired centre and complete the fields, just make sure to click the orange ‘UPDATE’ button when you’ve finished.

 

When inputting my sales figures the box turns pink and I can’t continue. What do I do?

If the sales box turns pink it is an indication that your figures have fallen out of our tolerance guidelines. All it means is the figures need to be double-checked and a description needs to be written in the comment box below. You will then be able to submit the sales figures.

 

How do I add in Centre News?

The ‘ADMIN’ tab allows you to enter any centre news, which appear in the retailer reports for Perform clients. Click on the ‘CENTRE NEWS’ button at the top right of the screen and click ‘CREATE’ next to the centre name, input the news into the text box and click ‘SAVE’. Once you have saved, you are still able to edit any comments inputted by clicking edit. If you wish to use the comments from the previous week you can click on ‘Copy Previous’, which automatically copies last week’s comments.  You are also able to preview the centre news to check how retailers will see it.

 

How do I update my weekly centre question?

Navigate to the ‘ADMIN’ tab and click on the ‘QUESTIONS’ button to update your weekly centre question for Perform clients.  The space in the column, next to the centre name, is for you to type in your weekly question. Just ensure that you click ‘UPDATE’ when you’re finished. You can also add retailer questions to be asked in future weeks by selecting a week on the drop down calendar. Follow the same steps as above to save future questions.

 

How do I make suggestions?

Although we try, we may not think of everything so if you have an idea for development, simply let us know by clicking on the ‘SUGGESTIONS’ tab and filling in the required fields.

 

 What if I need further help?

We can be contacted by phone (9am-5pm GMT on +44 845 359 2835) and account managers are always available 24/7 for any help that is needed. You are also always welcome to use our helpdesk facility which is managed 24/7 helpdesk@spring-board.info

 

Where does the weather come from?

The data on a location’s weather is provided straight from Accu Weather. This is automatically fed into our systems and is based on each reports specific location.

Milton Keynes

Libra House, Sunrise Parkway
Milton Keynes, Buckinghamshire
MK14 6PH

+44 845 359 2835
hello@spring-board.info

Boston

60 State Street
Suite 700, Boston
MA 02109

+1 646 453 7675
hello@spring-board.info

San Diego

2869 Historic Decatur Road
San Diego
CA 92106

+1 646 453 7675
hello@spring-board.info

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