Frequently asked questions
The big questions. And the small. Answered.
How do I know if my capture rate is good?
Every retailer category has a different average capture rate. Springboard tracks capture rates across 8 retail categories so a store is able to compare its particular capture rate with the average for that category for any day week or month.
If a capture rate is lower than the average you would regard that as underperforming, if it is higher than the average it is performing strongly.