Retail Banking - Springboard’s services enable you to understand branch analytics and portfolio performance.

Our expertise in working with banking environments enables our clients to assess the productivity of each branch and the portfolio throughout the UK to assess the effectiveness of individual locations and innovations within branch. 

Our location and in branch metrics enable you to measure:

  • Branch footfall compared to the location
  • % passers by in comparison to customers
  • No. people using the ATM
  • No. people using the Deposit machines
  • No. people using in branch tablets
  • Queue duration
  • Time spent at the counter
  • Dwell time in areas of branch
  • Effectiveness of print and media displays

 And our benchmarking services enable you to understand the context of your performance in relation to the remainder of the UK.

We offer total privacy for customers, your brand and your data.